Elk Grove Internal Medicine Associates
Quality Personal Healthcare
Michael Goodman MD
Richard Cash MD
5th floor, Eberle Building
Alexian Brothers Medical Center Campus
800 Biesterfield Road, Suite 505
Elk Grove Village, IL, 60007
(847) 437-5843     FAX: (847) 437-5859

How To Make The Most From Your Visit

When to arrive

  • For a new patient we ask that you arrive 10-15 minutes prior to your appointment time in order to complete all the necessary paperwork. These forms are also availble at the Prepare for your first visit page.
  • For established patients, we ask that you arrive at least 5 minutes before the time of your scheduled appointment.

The Average Office Visit

An average appointment in our office lasts approximately 15 minutes, except for unusual or complicated cases.  The upside is that we can see, treat and help many people in a typical day.  But it also means that both you and the doctor need to be as efficient as possible to get the most out of that quarter-hour.  If you come prepared, we can both do a better job.  Here's how:

What to bring

Always bring your current insurance card(s) when visiting our office.
Also be prepared to pay any balance due, including any copayment that may be printed on your insurance card.

Gather the facts

  • Make a list of prescription drugs, over-the-counter medicines and/or herbal remedies you may have been taking
  • Bring your latest x-ray, MRI or other test results including reports from specialists you've seen
  • If you have diabetes, bring your daily sugar measurement and bring your log book.
  • If you have high blood pressure, get a series of readings at home the day before so that the doctor can determine whether your numbers have spiked due a phenomenon known as ‘white coat syndrome'

Personal History

Bring your personal and family history; genetics matter, even if they aren't the reason for your present visit.  Gather information on the medical background of every family member.

Appointment Confirmation

You will receive a confirmation call from our office a day or two ahead of your scheduled visit.  If you are scheduled for lab tests, check whether they are 'fasting labs'? (Some blood tests require that you show up on an empty stomach.)

Will You Need Assistance?

Consider an "Appointment Buddy".  If your condition is complicated or you are trying to make some serious decisions about your health and become overwhelmed easily, consider bringing a family member or friend to your appointment.  This buddy can help take notes, ask questions and give support.
Set rules beforehand for your "buddy".  Do you want him/her present during the physical exam or should they step outside? Can sensitive personal information be openly discussed? How proactive can he/she be?

Your Time to be Heard

Start with your most pressing questions right away.  When recounting any symptoms, try to be as specific as possible.  Your doctor will guide you with questions, but try to be as descriptive as you can.
You should expect to leave your appointment knowing the answers to three questions: "What is wrong?", "Why?" and "What can I do about it?"

Get the Answers You Need

Your doctor may not have the definitive answers yet.  Tests may be ordered and follow-up appointments scheduled.
You need to understand what your doctor is saying.  If you find things confusing, ask him/her to make it simple.

Doctor Recommendations

If your doctor recommends a certain procedure, you should find out:
"Why do I need it?", "How is it carried out?", "How risky is it?", "Is there an alternative?", "Who is going to do it?",
"Where will it be done?" and
"How fast will I get back to normal life?"

After the Visit — Follow Up

If your doctor prescribed medications, get them filled and start taking them right away.  If at any point you have questions, you should call the office.
As you leave the office, be sure you've scheduled a follow-up appointment, if necessary.  Don't wait until you get home—you may forget.
Finally, use what you've learned to take better control of your health and start preparing for the next appointment.

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